Job Vacancies

 

 

Customer Care Team Leader

 

S&E CareTrade is looking for a Customer Care Team Leader who will support the Healthcare Sales Division/Business Development Managers (BDMs) with back-office support, and also be responsible for the Customer Care function. The Customer Care Team Leader will report to the National Business Manager. This is a full-time position based in Antrim. Working hours are Monday to Friday, 7.30am-4.30pm.

 

Key Responsibilities

·        Work closely with, and support all members of the team.

·        Answer all incoming calls, passing on information to relative person(s).

·        Deal with, and follow through with any customer queries and/or complaints in a timely and polite manner.

·        Make outbound calls to customers.

·        Update BDM sales figures and product information on/from OrderWise.

·        Update customer profiles on OrderWise.

·        Prepare customer quotes and process sales orders daily.

·        Contact customers weekly, who require a weekly order and /or double deliveries.

·        Undertake and coordinate telecanvassing for sales/marketing campaigns and promotions.  

·        Update BDMs with customer monthly and annual spend reports so that BDMs can track variances.

·        Arrange special deliveries where needed.

·        Assist with challenging customer requests and/or escalate as needed.

·        Liaise with cross-functional internal teams (including the Service Dept., Warehouse & Distribution & Operations) to improve the entire customer experience.

·        Assist in any other functions within S&E CareTrade that may not have been specified above, including assisting with ad-hoc exercises required by management.

 

Essential Criteria

·        +1 years’ experience in a Customer Services role.

·        Strong verbal and written communication skills.

·        Ability to communicate to clients clearly, addressing their concerns and helping to resolve any conflicts that arise.

·        Excellent time and project management skills. Always looking to improve inefficient processes.

·        Ability to work under pressure.

·        Data collection and analysis skills.

·        Good interpersonal skills.

·        Effective & consistent communication with colleagues & management team.

·        Attention to detail.

·        Proficient in Excel & Word.

 

Please email your CV to sheldon.davenport@secaretrade.com by Friday 14th February 2025.