Job Vacancies
Customer Care Team Leader
S&E CareTrade is looking for a Customer Care Team Leader who will support the Healthcare Sales Division/Business Development Managers (BDMs) with back-office support, and also be responsible for the Customer Care function. The Customer Care Team Leader will report to the National Business Manager. This is a full-time position based in Antrim. Working hours are Monday to Friday, 7.30am-4.30pm.
Key Responsibilities
· Work closely with, and support all members of the team.
· Answer all incoming calls, passing on information to relative person(s).
· Deal with, and follow through with any customer queries and/or complaints in a timely and polite manner.
· Make outbound calls to customers.
· Update BDM sales figures and product information on/from OrderWise.
· Update customer profiles on OrderWise.
· Prepare customer quotes and process sales orders daily.
· Contact customers weekly, who require a weekly order and /or double deliveries.
· Undertake and coordinate telecanvassing for sales/marketing campaigns and promotions.
· Update BDMs with customer monthly and annual spend reports so that BDMs can track variances.
· Arrange special deliveries where needed.
· Assist with challenging customer requests and/or escalate as needed.
· Liaise with cross-functional internal teams (including the Service Dept., Warehouse & Distribution & Operations) to improve the entire customer experience.
· Assist in any other functions within S&E CareTrade that may not have been specified above, including assisting with ad-hoc exercises required by management.
Essential Criteria
· +1 years’ experience in a Customer Services role.
· Strong verbal and written communication skills.
· Ability to communicate to clients clearly, addressing their concerns and helping to resolve any conflicts that arise.
· Excellent time and project management skills. Always looking to improve inefficient processes.
· Ability to work under pressure.
· Data collection and analysis skills.
· Good interpersonal skills.
· Effective & consistent communication with colleagues & management team.
· Attention to detail.
· Proficient in Excel & Word.
Please email your CV to sheldon.davenport@secaretrade.com by Friday 14th February 2025.